Bangla and English today. More languages next.
AI agents on WhatsApp, Messenger, Instagram, your website and the phone. They answer in your customer's language, take the order, confirm cash-on-delivery and hand over to your team in one inbox.
Automated assistant. A person from the shop can join at any time.
One inbox for your team. Per channel, the agent answers first or your people do. Conversations go to the right person by skill, with notes, saved replies, transfers and response-time targets in your business hours, and the customer's order beside the chat. ৳ 0.50 per conversation a person handles.
What it does
Questions on price, stock and delivery answered from your catalogue and policies. When it is not sure, it says so and brings in your team.
A comment becomes a private reply, a cart and a confirmed cash-on-delivery order, without anyone copying details by hand.
Inbound and outbound calls in a natural voice, with recordings, quality scores and live handover to your agents.
Call our own assistant from your browser, or chat with it — the same one you would put on your line. Ask what Oxid Live costs, who it's for and how to start. It will tell you it's a bot.
Call us · কল করুন
or
Needs a microphone; the call may be recorded.
Most sales here start with a question under a post or in the inbox. The agent answers it from your product list and takes the order to the end — or hands it to your team.
"দাম কত?" under your post, or on WhatsApp. The answer comes from your product list: price, sizes, colours, what's in stock. Never a guessed price.
Name, phone, address, items with size and quantity — one question at a time. The delivery charge for their area is added and the total read back.
Only then does the order count, and the stock comes off your list. If the chat drops halfway, what they gave is kept.
The order is in your console, your Google Sheet, or your Shopify or WooCommerce store. Confirm it by a call or a WhatsApp voice note before dispatch if you like.
You decide what is written down: orders, leads, bookings, complaints, surveys — any columns, described in your own words. Your people can check and finish the agent's draft beside the conversation.
The same agent picks up the phone in a natural Bangla voice — and your human agents are scored on every call and chat.
Inbound calls from your number, a button on your site, or a QR on the parcel — answered by the agent, or by your team when it hands over.
Every order confirmed before dispatch, by a call or a WhatsApp voice note, with the customer's answer written back to your order list. Fewer parcels come back.
Every recorded call and chat scored against your own checklist — greeting, disclosure, resolution, fatal errors. Per-agent reports without a QA team listening to samples.
If customers message, comment or call with the same questions every day, Oxid Live can take them. Some of what it handles:
if it's on your signboard or your Page, we can answer it
পুরো কল সেন্টার — আমরাই চালাই। Numbers, IVR, queues, recording, backup and quality scoring in one place. Your agents log in from a browser with a headset, or take calls on a desk phone or a softphone app; there is no server, no PBX and no upgrade for you to run. The AI agent is an option on the same floor, never a requirement.
One call, one recording, whoever talks. Turn each stage on or off per number: IVR → AI → people, AI → people, people only, or the AI after hours.
No Asterisk to patch, no disk filling up, no admin on call. We run it; you run the floor.
No engineer needed for your channels, your product list or order confirmation. Connecting your own systems needs someone who can share an API address.
Upload your FAQ and policies, and your product list from a CSV or a Google Sheet. Name your business and pick a persona.
Sign in with Facebook for your Page, connect WhatsApp — keeping your number if you like — and paste one line on your site. Load orders from Shopify, WooCommerce or your API.
What the assistant may do alone — change an address, offer a discount — which comments it answers, and what goes to a person. It never acts beyond that.
Run ten calls and chats to your own phone. Buy credits with bKash, Nagad, Rocket or a card. Switch it on.
The rules are the product. They are written down, tested, and you can see them in your own audit trail.
Every call opens by saying it is an automated assistant and the call may be recorded. Asked "are you a person?" — in a call or a chat — it answers honestly. Always.
আমি স্বয়ংক্রিয় সহকারী — প্রতিটি কলে প্রথম কথাটাই এটা।No guessed prices, dates or order details. When the answer isn't in your information, it hands over to a person rather than invent one.
আমি নিশ্চিত নই, একজন সহকর্মীকে সংযুক্ত করছি।Conversations are kept as long as you choose, then deleted. Nothing trains our models unless you agree in writing. Our staff can't read your transcripts without a ticket, a reason, and a line in your audit log.
retention 90 days · training off · staff access 0 this monthEvery action with money or customer details passes your approval matrix, not the model's judgement. Every decision is logged with the rule that allowed it.
14:32 · order 4412 · address changed · allowed by: customer verifiedThe assistant has no monthly fee. Top up a balance once; it is spent at these prices on whatever you use, and it does not expire.
Pay by bKash, Nagad, Rocket or bank transfer; the balance is ready once we confirm the payment, usually the same working day. Any amount from ৳ 1,000.
No monthly seat fee: the floor is paid by the minute a person is on a call with a customer. The AI agent's minutes and quality scoring are charged at the prices above, only when you use them. Schedules and forecasts and predictive dialling are included; a predictive call dropped before an agent could take it pays only its telephony. Live agent assist is an add-on you switch on per department or campaign.
The agent replies in the script and mix the customer writes in. Bangla and English are live; each new language opens to every company the day it passes our quality bar.